# Error: No active account found with the given credentials

## Problem

I can't log in to my account because I encounter the **No active account found with the given credentials** error.

## Possible reasons

This issue may occur due to entering incorrect credentials when trying to log in.

## Solution

Here are several steps that can help you resolve most common login issues.

{% stepper %}
{% step %}

#### Check the credentials

Make sure that you enter the correct credentials.
{% endstep %}

{% step %}

#### Check the keyboard layout

Ensure your keyboard layout matches your usual settings, especially if special characters are involved.
{% endstep %}

{% step %}

#### Check CapsLock

Check if the CapsLock key is active, as it may alter the input.
{% endstep %}

{% step %}

#### Clear browser cache and cookies

Sometimes, cached data can interfere with the login process. Clear your browser's cache and cookies and try again.

**For Google Chrome**:

1. Click the three dots in the upper-right corner and select **Settings**.
2. Go to **Privacy and security** and click **Clear browsing data**.
3. Choose **Cookies and other site data** and **Cached images and files**, then click **Clear data**.

**For Mozilla Firefox**:

1. Click the three lines in the upper-right corner and select **Settings**.
2. Go to **Privacy & Security** and scroll to **Cookies and site data**.
3. Click **Clear data**, select both options, and confirm.
   {% endstep %}

{% step %}

#### Account lockout

After multiple failed login attempts, your account may be locked. Wait for about a minute to be able to try again.
{% endstep %}

{% step %}

#### Reset password

If none of the above worked, click the **Forgot password** link to reset it.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If the problem persists, contact the Support Team for further assistance.
{% endhint %}